Privacy Policy

Introduction

SOAL SOLUTIONS ("SOAL SOLUTIONS," "we," "our," or "us") respects your privacy. This Privacy Policy applies to our website at https://www.soalsolutions.com/ and to information collected through our website, online forms, live chat tools, scheduling tools, embedded content, cookie consent tools, and related communications.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we ask for your consent before placing non-essential cookies or loading third-party tracking, statistics, marketing, live chat, scheduling, video, map, social media, font, security, or similar technologies.

1. Information We Collect

We may collect information directly from you, automatically through your browser or device, and through third-party technologies used on our website.

A. Information You Provide Directly

You may provide information to us when you:

• Contact us through a form
• Request information about our products or services
• Ask us to contact you
• Use live chat or customer support tools
• Schedule a meeting or appointment through a scheduling tool
• Subscribe to updates, marketing messages, or newsletters
• Email us directly

This information may include:

• Name
• Email address
• Company name
• Job title
• Message content
• Chat messages and live chat interaction details
• Scheduling details, appointment preferences, and meeting-related information
• Any other information you choose to provide

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Language settings
• Referring URL
• Pages visited
• Date and time of visit
• Session information
• Cookie identifiers or similar online identifiers
• Interactions with website features, forms, live chat, scheduling tools, videos, maps, social media content, and pages

Some of this information may be collected through cookies, pixels, tags, scripts, local storage, session storage, web beacons, and similar technologies.

2. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, improve performance, analyze usage, support mailing list subscriptions, provide live chat and scheduling features, prevent spam and abuse, show embedded content, support maps and fonts, and support marketing activities.

Strictly Necessary Cookies

These cookies are required for the website to function properly and cannot be switched off in our systems. They may include cookies used for security, session management, consent storage, bot filtering, and basic website operation.

Functional and Preference Cookies

These cookies help provide enhanced functionality, remember your preferences, and enable certain website features, such as scheduling, support tools, browser compatibility, and embedded functionality.

Statistics Cookies

These cookies help us understand how visitors use our website, including page visits, traffic sources, session information, visitor interactions, campaign performance, and general website performance.

Marketing and Tracking Cookies

These cookies and scripts may be used to support advertising, remarketing, conversion tracking, social media features, mailing list campaigns, live chat functionality, embedded media, or other third-party services.

3. Third-Party Services Used on Our Website

Our website may use third-party services that collect or receive information from your browser or device. These services may include:

Complianz / Cookie Consent Tool

We may use a cookie consent tool to display our cookie banner, record consent preferences, and allow visitors to manage cookie categories such as functional, preferences, statistics, and marketing. Consent cookies may include names such as cmplz_functional, cmplz_statistics, cmplz_preferences, and cmplz_marketing.

OptinMonster

We may use OptinMonster for mailing list subscriptions, forms, campaigns, visitor engagement, and related marketing or statistics functionality. OptinMonster may use cookies or storage such as omVisits, omVisitsFirst, _omappvp, omWpApi, omRulesetData, and similar identifiers to remember visits, campaign interactions, and related activity.

Elementor and WordPress

We may use WordPress and Elementor to operate, develop, and manage website content. These tools may use cookies or browser storage for website functionality, content management, browser compatibility, and anonymous statistics related to website actions.

LiveChat

We may use LiveChat to provide chat support and respond to visitor inquiries. LiveChat may collect chat messages, visitor identifiers, IP address, browser and device information, pages visited, timestamps, and other interaction details related to your chat session. LiveChat cookies may include __oauth_redirect_detector, __lc_cst, and __lc_cid.

Calendly

We may use Calendly or similar scheduling tools to allow visitors to book meetings or appointments. Calendly may collect scheduling preferences, appointment details, session information, browser and device information, and cookies such as _calendly_session.

Google reCAPTCHA

We may use Google reCAPTCHA to help protect our website forms from spam, abuse, and automated activity. reCAPTCHA may collect technical information such as IP address, browser and device information, user interaction signals, cookies, and other information necessary to provide security and fraud-prevention functionality.

Google Fonts

We may use Google Fonts to display web fonts. If fonts are loaded from Google servers, Google may receive technical information such as your IP address and browser information. Where possible, fonts may be hosted locally to reduce third-party requests.

Google Maps

We may use Google Maps to display maps or location-related content. If you view or interact with Google Maps content, Google may collect device information, browser information, IP address, map interaction data, and related usage information.

YouTube Embedded Content

Our website may include embedded YouTube videos. If you interact with or view embedded YouTube content, YouTube or Google may collect information such as video interaction data, device and browser information, cookies, online identifiers, ad delivery signals, retargeting information, and user preferences.

Facebook / Meta

We may use Facebook or Meta technologies for social media features, social sharing, embedded content, advertising measurement, remarketing, fraud prevention, or account-related functionality. These technologies may collect online identifiers, page interaction data, browser details, screen resolution, session information, and related advertising or social media signals.

LinkedIn

We may use LinkedIn technologies for social media features, embedded content, analytics, advertising measurement, remarketing, or display of recent social posts and share buttons. LinkedIn may collect browser and device information, online identifiers, interaction data, load balancing data, privacy preference data, and related usage information.

Instagram and Other Social Media Content

Our website may include content or sharing features from Instagram or similar social media providers. These providers may collect information when you view or interact with their content, depending on your browser settings and consent choices.

Miscellaneous Cookies Pending Investigation

Our cookie scans may identify additional cookies or browser storage items whose purpose is pending investigation, such as Elementor-related storage, OptinMonster-related storage, user tracking identifiers, plugin settings, or WordPress settings. We review these items and update our cookie records as needed.

4. Consent Before Loading Non-Essential Technologies

We use a cookie consent banner to give visitors control over non-essential cookies and third-party technologies.

Before you provide consent, we aim to prevent non-essential third-party technologies from loading, including but not limited to:

• OptinMonster statistics and marketing cookies
• Marketing, advertising, or remarketing pixels
• Facebook / Meta tracking technologies
• LinkedIn tracking technologies
• Instagram and other social media embeds
• LiveChat marketing or visitor identity cookies, where consent is required
• Calendly scheduling embeds, where consent is required
• Google reCAPTCHA, where consent is required
• YouTube tracking or embedded-media scripts
• Google Maps and externally loaded map content
• Google Fonts, where loaded from Google servers and consent is required
• Miscellaneous cookies that have not yet been classified as strictly necessary

If you accept cookies or select relevant consent categories, these technologies may load and collect information as described in this Privacy Policy.

If you reject or do not provide consent, non-essential statistics, marketing, advertising, live chat, scheduling, social media, embedded media, and tracking technologies should not load, except where a technology is strictly necessary for website security, fraud prevention, legal compliance, or a service you specifically request.

You may change or withdraw your cookie consent at any time by using the "Manage Consent," "View Preferences," or cookie settings option available on our website.

5. How We Use Information

We may use the information we collect for the following purposes:

• To provide and operate our website
• To respond to inquiries and contact requests
• To provide information about our products or services
• To communicate with clients, customers, prospects, and website visitors
• To provide live chat support and customer assistance
• To schedule meetings, appointments, or consultations
• To manage mailing list subscriptions and campaigns
• To send updates, marketing communications, or newsletters where permitted
• To analyze website performance and improve user experience
• To prevent spam, fraud, abuse, automated activity, and security threats
• To measure marketing performance
• To comply with legal obligations
• To protect our rights, property, users, and business

6. How We Share Information

We may share information with:

• Service providers that help us operate our website and business
• Statistics and marketing providers, where permitted by law and your consent choices
• Live chat, scheduling, customer support, and workflow providers
• Email marketing and mailing list providers
• Security, anti-spam, bot protection, and content delivery providers
• Social media and embedded content providers, where you interact with those services or provide consent
• Professional advisors, such as legal, accounting, or compliance providers
• Government authorities, regulators, or law enforcement where required by law

We do not sell your personal information in exchange for money. However, certain advertising, marketing, social media, or tracking activities may be considered "sharing," "targeted advertising," or a "sale" under some privacy laws. Where required, we provide choices to opt out of such activities.

7. Your Privacy Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction or limitation of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of targeted advertising or sharing
• Opt out of the sale of personal information, where applicable
• Request information about how we collect, use, and disclose personal information
• Request portability of your personal information, where applicable

To exercise your rights, contact us using the details listed in the "Contact Us" section below.

8. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

We may collect the following categories of personal information:

• Identifiers, such as name, email address, IP address, cookie identifiers, device identifiers, and online identifiers
• Internet or electronic network activity, such as pages visited, session information, browser activity, interactions with website features, live chat interactions, scheduling interactions, marketing campaign interactions, and referring URLs
• Approximate geolocation information, such as location derived from IP address
• Commercial or business communication information, such as inquiries, service requests, chat messages, scheduling requests, or communications with us
• Inferences, such as preferences or interests based on website activity, marketing interactions, social media interactions, or chat interactions

We collect this information for the purposes described in this Privacy Policy, including providing services, responding to inquiries, improving our website, security, statistics, marketing, live chat support, scheduling functionality, mailing list functionality, and business operations.

We may disclose these categories of information to service providers, statistics providers, marketing partners, security providers, live chat providers, scheduling providers, mailing list providers, social media providers, and other business partners as described in this Privacy Policy.

We do not knowingly sell personal information for monetary compensation. If any use of marketing, social media, or tracking technologies is considered a "sale" or "sharing" under California law, you may opt out through our cookie settings or by contacting us.

9. International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These countries may have privacy laws that differ from those in your location.

Where required by applicable law, we rely on appropriate legal bases for processing, such as consent, contract performance, legitimate interests, legal obligations, security, fraud prevention, or other permitted bases.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the reason it was collected, business needs, legal requirements, dispute resolution, security purposes, consent records, marketing preferences, statistics records, live chat records, scheduling records, mailing list records, and support records.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

15. Cookie Consent and Preferences

You can manage your cookie preferences at any time by selecting the "Manage Consent," "View Preferences," or cookie settings option on our website.

If you previously accepted cookies, you may withdraw your consent through the cookie settings tool. After withdrawal, non-essential cookies and scripts will be disabled where technically possible, although some cookies may remain in your browser until you delete them manually.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, you may contact us at: